Support

How do I pair with my partner?

After you sign in, open Settings → Invite Partner and share your invite code or link. Your partner opens the link on their iPhone (or enters the code in the app) to connect. Only one partner per account.

How do I record and send my daily video?

Tap Today at the bottom of the app. Record short clips throughout your day. When you're ready, tap Preview & Send — we stitch them into at least one minute and deliver it to your partner. They'll get a push notification.

My partner hasn't received my video

1. Make sure you tapped Send after previewing (recording alone doesn't send).
2. Check that you're both signed in and paired (Settings shows partner name).
3. Have your partner force-quit and reopen the app to refresh delivery.
4. If it still doesn't arrive, email us with both account emails and we'll check delivery logs.

How do I manage or cancel my subscription?

Subscriptions are billed through Apple. To manage or cancel:

1. Open the Settings app on your iPhone.
2. Tap your name → Subscriptions.
3. Select One Mile Closer and choose Cancel Subscription.

You'll keep access until the end of your current billing period. Apple handles all refunds — request one at reportaproblem.apple.com.

How do I restore my subscription on a new device?

Sign in with the same email you used originally, then open Settings → Restore Purchases. Make sure you're signed in to the same Apple ID that made the purchase.

How do I delete my account and data?

Open Settings → Delete Account inside the app. This permanently removes your profile, videos, and pairing. Deletion is immediate and cannot be undone.

If you can't sign in, email onemilecloserapp@gmail.com from the address on your account and we'll delete it manually within 2 business days.

What data do you collect?

Only what's needed to run the app: your email (for sign-in), display name, city (for approximate distance — no GPS), videos you record (delivered only to your partner), and a push token. See the full Privacy Policy.

Is the app available on Android?

Not yet — One Mile Closer is iPhone only. Both partners need iOS to pair.

I found a bug or want to request a feature

We'd love to hear it. Email onemilecloserapp@gmail.com with what happened, your iPhone model, and your iOS version if it's a bug.